WAGE RATE: $24.414 – $26.313

Reporting to the Health Records Manager, the role of the Health Record Clerk is to meet the needs and expectations of Health Records customers in having complete and accurate personal health information. The Health Records Clerk provides specific office and clerical duties: processing patient records/personal health information following discharge (inpatient) and/or completion of visit (outpatient/ambulatory care, emergency, day surgery) including receipt, retrieval per request and according to record pull lists, assembly, quality/quantitative analysis; sign out/in of records utilizing a record tracking system; record return; processes reports (dictated and loose record copies); filing using scanning application and equipment and/or manual filing procedure; physician record management/completion functions; access and disclosure of personal health information functions; perform clerical activities including data entry, some clerical/word processing, photocopy and printing of records/documents, and customer service activities such as responding to customer inquiries in person or answering the telephone.

Qualifications / Skills / Abilities:


  • Secondary School diploma or equivalent
  • 2 years of recent experience working in a health records setting
  • Knowledge of data quality and data verifications
  • Good interpersonal and communication skills with the ability to comprehend verbal and written instructions
  • Typing of 30 wpm (to be tested)
  • Knowledge of Medical Terminology (to be tested)
  • Microsoft Office – Word (to be tested)
  • Familiarity with hospital information systems (CERNER – Powerchart, record tracking system, scanning, MRP prints)
  • Working knowledge of filing using the terminal digital system (to be tested)
  • Customer focused with the ability to work effectively and efficiently in a fast paced service oriented environment
  • Attention to detail and ability to prioritize work load
  • Team oriented
  • Ability to perform the physical demands of the position
  • Ability to work a variety of shifts: days, evenings, weekends
  • Ability to use single and multi-line telephone systems
  • Ability to maintain internal and external hospital customer confidentiality and privacy related to
  • Ability to travel and work at all sites as required
  • Familiarity with government legislation, e.g. Public Hospitals Act, Mental Health Act, PHIPA
  • Recent satisfactory performance and attendance record
  • Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes


  • Graduate of Health Information Management course (or in process)

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