SALARY: $110,272 – $130,810

Reporting to the Director, Laboratory Services, the Manager of Laboratory Services will oversee the quality management system, the development, management, evaluation and continuous improvement of quality patient care services within the areas of laboratory services across Brightshores Health Systems. The Manager is responsible to ensure the effective and efficient operation of the Laboratory by maintaining accreditation and regulatory requirements and standards; fiscal responsibility for human resources and operational budgets and will work in consultation with the Director and plan for future applications and integration across the Corporation. The Manager provides effective leadership and fosters a positive and productive work team. The manager will support the priorities and initiatives that support the corporate strategic plan.

Qualifications / Skills / Abilities:


  • Six (6) years of combined recent clinical experience in a core lab setting and progressive leadership responsibility with clinical technical experience in the relevant medical laboratory
  • Three (3) years management/leadership experience, preferably in a hospital laboratory setting
  • Current registration with the College of Medical Laboratory Technologists of Ontario (CMLTO)
  • CSMLS Certification
  • Advanced level knowledge in Chemistry, Hematology and Transfusion Medicine
  • Demonstrates advanced knowledge and application of IQMH and ACD regulatory requirements (e.g. CSA, OH&S, etc.)
  • Demonstrates evidence of maintaining clinical competence and continuing education
  • Demonstrates knowledge of quality management, continuous improvement, quality control, quality assurance and inventory control principles as applicable to hospital Laboratory operations
  • Demonstrates responsibility, accountability and decision making and sound financial management
  • Demonstrates critical thinking, accountability and decision making skills
  • Demonstrates leadership skills including teaching and coaching, conflict resolution and change management
  • Working knowledge of lab and hospital software systems
  • Demonstrates excellent oral and written communication and team building skills and diplomacy
  • Ability to interact effectively with others within and outside of the organization (i.e. staff physicians, patients, suppliers, Ministry of Health, Pathologists, Occupational Health and Safety, CBS)
  • Ability to maintain accurate records and documentation
  • Experience with large and small analyzers, dedicated analyzers and microscopes
  • Experience with Point of Care testing
  • Ability to handle exposures to infection, noise, odours, working interruptions and high pressure situations
  • Ability to respect and maintain confidentiality
  • Demonstrated ability to prioritize multiple tasks and manage projects
  • Experience in a unionized setting
  • Available for regular assignment of Hospital Administrator on-call responsibilities (assigned on a rotating basis to cover evenings and weekends)
  • Recent satisfactory performance and attendance record
  • Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes


  • Bachelor of Medical Laboratory Science Degree or College
  • Graduate of a recognized Quality Management Program Advanced computer skills
  • Masters Degree which is health/business related
  • Canadian Healthcare Association Department Management Diploma or equivalent

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