Please note, your primary care provider should always be your first point of contact. If you cannot access your primary care provider in a timely manner, or you do not have a primary care provider, this service is a suitable option.

Qualifying patients now have quick access to a virtual visit with a Nurse Practitioner from the comfort of their own home. Virtual services are offered on specified days (see below) on a first-come, first-served basis for urgent but non-life-threatening medical issues. By requesting care online, patients can receive medical advice without traveling to the hospital.

  • The service is open five days a week, Monday to Friday
  • Adult Appointments are available from 1:00 p.m. – 9:00 p.m.
  • Pediatric Appointments are available from 1:00 p.m. – 5:00 p.m.
  • If patients cannot wait to be seen by the virtual doctor, they should proceed to the nearest Emergency Department

What is a virtual urgent care visit?

An online interaction between the patient and a Nurse Practitioner (NP) or Physician through video or audio chat. Similar to an in-person medical visit, patients will describe their concerns and symptoms to the NP or Physician. The NP or Physician may be able to fully address the concern during the online visit, or in some cases, the NP or Physician will explain to the patient why they need to go to the hospital for in-person care.

Is the virtual urgent care visit right for me?

Virtual urgent care services are intended for patients who are:

  • 18 years of age or older (dependents as young as 3 months permitted);
  • Have a medical condition that is not life-threatening;
  • Well enough to wait up to several hours to discuss the concern with a physician; and
  • Currently located in Ontario

This service is available to residents of Grey and Bruce Counties.

Please be advised that virtual urgent care visits are not appropriate for narcotic prescriptions or renewals. Please see your regular provider for this.

If you are in severe distress, experiencing a medical emergency, or your symptoms worsen while you wait, please call 911 or go to your nearest Emergency Department.

What do I need for a virtual visit?

Please make sure you have access to the following in order to seek medical care virtually:

  1. Valid email address and phone number
  2. Valid OHIP card
  3. Smartphone, tablet, or computer with a camera and microphone that does video calls
  4. Internet or Wi-Fi connection
  5. Safe and quiet space where you can have a private conversation with a doctor

Frequently Asked Questions

Visit to learn more. This service is available to residents of Grey and Bruce Counties.

Frequently Asked Questions

The virtual urgent care program is best for:
  • Medical conditions that are non-life-threatening
  • When you are unable to reach your family doctor for an urgent appointment
  • Feel well enough to wait up to several hours to discuss with a physician
Yes. However, anyone under the age of 18 must be added to an adult’s account first as a dependent. You can add a dependent to your profile by selecting “Patient Profiles” as outlined on page 2 of this document.
For severe or life-threatening symptoms, please seek immediate emergency care. These may include:
  • Bad chest pain or racing heartbeat
  • Significant breathing problems
  • Difficulty speaking or swallowing
  • Numbness, weakness, or a loss of vision
  • Opioid prescriptions
  • Any other problems you feel can’t wait
There is no charge to you as the patient. This is a publicly funded program. You will require your OHIP health card to register for your account, and must also provide this at the beginning of your visit with the physician.