Patient Relations Office
519-372-3920 Ext. 2308
8:00 a.m. to 4:00 p.m. Monday to Friday
patientrelations@brightshores.ca
A confidential voicemail is available that allows you to leave your name and contact number and a representative from Patient Relations will call you back on the next business day.
Patient Survey
Patient experience surveys are sent via email to randomly selected patients who have received emergency or inpatient care at a Brightshores hospital.
Our patient experience survey helps us to better understand our patient’s experiences and identify areas for improvement. We also ask for demographic information in an effort to explore the diverse needs of patients and identify any disparities in care.
Results of these surveys are monitored by programs, corporately, and at the Board of Directors.
High-quality care is anchored in understanding the patient perspective.
Your responses are confidential and voluntary, and they help us enhance the patient experience for everyone, ensuring that care is inclusive and high-quality for all.
If you have received an email and wish to have your name removed from the list, contact: scollins@brightshores.ca or 519-376-2121 ext 2837.
Should you wish to speak to the hospital directly regarding your care experience, please contact our Manager of Patient Relations: patientrelations@brightshores.ca or 519-376-2121 ext 2308.
We value your feedback, if you haven’t received a survey via email and want to share feedback, click here to take part in our Patient Survey