Patient Relations Poster

Patient Relations Office
519-372-3920 Ext. 2308
8:00 a.m. to 4:00 p.m. Monday to Friday

A confidential voicemail is available that allows you to leave your name and contact number and a representative from Patient Relations will call you back on the next business day.

Patient Survey

We are resuming sending Patient Surveys via email to randomly selected patients who have received Emergency or inpatient care at any campus of Brightshores Health System.

If you have received a survey via email and wish to have your name removed from our list, please contact Sarah Collins, Administrative Assistant, at 519-376-2121, ext. 2837 or

Should you wish to speak to the hospital directly regarding your care experience, please contact our Manager of Patient Relations, at 519-376-2121, ext. 2308 or

We value your feedback, if you haven’t received a survey via email and want to share feedback, click here to take part in our Patient Survey.