Reporting to the Vice President, Corporate Services, the Director, Communication and Community Relations works closely with the Senior Leadership Team (SLT) to provide strategic direction on the organization’s enterprise-wide communications and stakeholder engagement strategy to support the achievement of the objectives of the organization aligned with the mission, vision, values and strategic priorities of Brightshores.  The Director is responsible for developing and leading a strategic communication plan that proactively enhances the organization’s approach to communication including government relations, community engagement and internal communication with staff, physicians and volunteers.  This role works closely with our Foundations to ensure alignment with key messaging and partners on opportunities to develop and promote Brightshores in support of fundraising initiatives and philanthropy. The Director mentors and coaches communication staff and builds a strong, diversified communications program for Brightshores.

Qualifications / Skills / Abilities:


  • University Degree in communications/public relations
  • 5-10 years of relevant and progressive experience in a leadership role
  • Experience in developing and implementing strategic communications plans in a complex public organization, preferably in the health care industry
  • Working knowledge of Ontario Health structure and model for service delivery, key priorities of the province and current initiatives
  • Experience in producing communication strategies to align with corporate, mission, vision and values and further the organization’s priorities
  • Demonstrated ability to create and implement strategic communication plans and initiatives to engage with stakeholders, government and community
  • Demonstrated ability to communicate effectively with all levels of staff, board of directors, consultants, governments, community groups, medical, general public and all other contacts
  • Exceptional political acumen and ability to engage effectively with a broad range of stakeholders
  • Expert knowledge in communication platforms including social and digital
  • Experience in leading and producing reactive and crisis management materials to reduce/mitigate risk to organization
  • Proven ability to develop and sustain positive media relations
  • Proactive mindset to produce communication materials to further the relations and engagement of stakeholders
  • Coaching and mentoring skills to develop an engaged and supported team
  • Detail oriented, well organized and can prioritize highly complex tasks with critical deadlines. Proven ability to develop and deliver effective written and verbal communication
  • Effective public speaking and presentation skills and experience
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how communications contribute to overall patient safety through patient safety knowledge, skills and attitudes
  • Ability to maintain confidentiality
  • Demonstrated ability to foster a positive work environment
  • Recent satisfactory performance and attendance record
  • Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
  • Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

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