PC Support Specialist – #147-24

POSITION TITLE:  PC SUPPORT SPECIALIST
DEPARTMENT:  INFORMATION TECHNOLOGY
POSITION LOCATION: OWEN SOUND
UNION AFFILIATION: OPSEU-HPD
STATUS: FULL-TIME
WAGE RATE:  $34.89 – $40.17

Position Summary

Reporting to the Manager, the PC Support Specialist is responsible for providing on site assistance and escalation of identified information systems issues.  The PC Support Specialist is responsible for supporting sites within Brightshores Health System. This position coaches, facilitates and models effective problem solving and a team based approach to decision making and problem resolution.

Qualifications / Skills / Abilities:

Required

• 3 Year degree or diploma in Computer Science or equivalent experience
• COMPTIA A+ or Network+ Certification
• Minimum of 3 year experience in a multidisciplinary healthcare environment
• Minimum two years’ experience working with personal computers in a corporate network environment
• Solid understanding of policies and processes in site(s) being supported
• Proven self-starter with sound judgment and decision making ability with evidence of critical and logical thinking
• Demonstrated diplomacy and tact and ability to negotiate deliverables with user community and colleagues
• Advocate for change to an electronic environment
• Demonstrated understanding of health service integration
• Demonstrated customer service and responsiveness required
• Knowledge of health industry standards for Electronic Information security
• Proficient in MS windows, word and excel (to be tested)
• Ability to troubleshoot and probe to conduct accurate analysis of issues
• Knowledge of computer operations, system and network monitoring, hardware and software
• Comprehensive experience in set-up, configuration and support of networked PC’s
• Successful completion of a skills assessment prior to employment
• Ability to resolve advanced level technical issues through independent research and creative solutions
• Ability to prioritize, work both independently and as an effective team member and respond quickly and effectively in a busy environment
• Ability and willingness to continually upgrade skills
• Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
• Availability for overtime and flexibility of hours of work, some weekend work required
• Valid Ontario driver’s license and use of vehicle to travel to other sites
• Demonstrated ability to attend work on a regular basis
• Recent satisfactory performance and attendance record
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

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As a condition of employment, I understand that proof of COVID-19 vaccination (2 doses) is required to be submitted to the Hospital's Occupational Health and Safety department upon hire.

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