Support Analyst – Information Technology #188-24

POSITION TITLE:  SUPPORT ANALYST
POSITION LOCATION: OWEN SOUND
DEPARTMENT:  INFORMATION TECHNOLOGY
UNION AFFILIATION: NON-UNION
STATUS: PART-TIME
WAGE RATE:  $30.49 – $35.15

Position Summary

Reporting to the Manager, the Support Analyst is responsible for providing first contact problem solving of information systems issues.  The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back-ups and contacting vendors as appropriate.  Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.

Qualifications / Skills / Abilities:

Required

• 3 Year degree or diploma in Computer Science or equivalent experience
• Minimum 1yr Help Desk experience in an IT service environment
• Customer service focus
• Ability to troubleshoot and probe to conduct accurate analysis of issues
• Knowledge of computer operations, system and network monitoring, hardware and software
• Operational experience, including ongoing monitoring and corrective and preventative follow-ups
• Knowledge of health industry standards for Electronic Information security
• Ability to follow procedures and document problems
• Ability to work independently with little supervision
• Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
• Availability for shift work
• Demonstrated ability to attend work on a regular basis
• Recent satisfactory performance and attendance records
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Preferred

• Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner

Apply Online

*Name (First, Middle Initial, Last)

*Email

*Cover Letter

*Resume

*Available for shift work if Required:

Yes     No    

*Date Available

*Telephone*

*Address

*Are you eligible to work in Canada?*

Yes     No    

*Were you previously employed by us?*

Yes     No    

*Is there anything that would prevent you from performing the essential duties of the job(s) for which you have applied? *

Yes     No    

*Have you ever been convicted of a criminal offense for which you have not received a pardon? *

Yes     No    

*How did you hear about Brightshores Health System?

Brightshores Website     Other Website     NewspaperMagazine     Job Fair     Another Employee (Referral)     Word of Mouth     Facebook     Twitter     Poster/Bulletin     Other    

*Other Work Related Skills - Describe any skills, training or experience (including volunteer work) that may relate to the position applied for:

As a condition of employment, I understand that proof of COVID-19 vaccination (2 doses) is required to be submitted to the Hospital's Occupational Health and Safety department upon hire.

Yes     No    

**Acknowledgment - I agree to all conditions above

Yes     No    

Fields with (*) are compulsory.