On December 29th I accompanied my brother to emergency. It was a very busy day so I had ample opportunity to observe many interactions.

I wanted to pass on my complements to the staff working that day. There were diverse and complex needs that came through the door. I saw every staff member patiently speak with clients with such respect.

The service my brother received was exemplary and quite efficient, despite the high demand that day.

I feel very fortunate to be 5 minutes away from such a remarkable facility with caring and professional staff members.

Such a culture could not exist without strong leadership and an understanding of the value of team work.

Keep up the great work!

Mary Anne Alton