Masking Requirements
In order to protect our patients and staff we have implemented clinical masking for all direct patient contact as of Monday October 2, 2023. This applies to all inpatient and outpatient settings.
We strongly recommend that visitors wear masks throughout the building. Preventive measures such as getting vaccinated, wearing masks and staying home when you are not feelings well are our best defence against influenza and COVID-19.
Please note that masking is mandatory for those:
- who are symptomatic
- who are in the Emergency Department
- who are visiting a patient in their room
- who are in inpatient or outpatient settings
Masks will remain available for those who prefer to wear one.
Visiting the Hospital
Brightshores welcomes visitors as an important component to a patient’s healing journey. A maximum of two visitors at a time is strongly encouraged for the safety of our patients and staff. In addition, the following areas have the noted visiting limitations:
- Neonatal Intensive care- two parent/ guardians ( no children permitted)
- Obstetrics/Labour & Delivery – two support people for labour and delivery. Post partum one person can stay with the mother
- Mental Heath- Unit 4-4 & 4-5- one visitor daily between 3-7pm
Virtual Visits
Can I arrange a Virtual Visit? Yes. Brightshores Health System is offering patients and their loved ones with free access to virtual visits. We will help set up the visit and will provide the patient with a Brightshores iPad to use for the call. Virtual visits can be initiated by the family or friend of the patient and are not intended for clinical use. Do I need to do anything before a Virtual Visit?
Virtual Visits are accessed through an easy-to-use app either Zoom or FaceTime. Family and friends must have the following in place in order to connect with the patient:
- An email address
- A computer with a camera and microphone (either external or built in) OR a smartphone or tablet (with Zoom or FaceTime downloaded and installed)
- Permission from the patient for the Virtual Visit to occur.
How does the Virtual Visit work?
- Family or friends can request a Virtual Visit by using our online booking system and selecting the available day/time available. Please include the patient’s name and room number when booking.
- The family/friend will be sent an email with the confirmed date and time and instructions on how to connect. We recommend that the link be tested beforehand; this will be outlined in the instructions sent.
- At the time of the visit, we will bring an iPad to the patient and help the individual connect to the Virtual Visit.
Click Here to Book a Virtual Visit. If you have any questions please contact Patient Relations at 519-376-2121, Ext. 2308.